Privacy Policy

Last Updated: February 17, 2026

1. Introduction

TeraStor Energy Inc. ("TeraStor," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at terastorenergy.com (the "Site") or interact with us through other channels.

We are headquartered at 11 Apex Drive, Suite 300A #10, Marlborough, MA 01752, United States. This policy applies to all visitors and users of our Site, regardless of location, and is designed to comply with applicable privacy laws including GDPR, CCPA/CPRA, PIPEDA, the Massachusetts Data Privacy Act, and other applicable US state laws.

2. Information We Collect

a. Information You Provide Directly

  • Contact form submissions: name, email address, company name (optional), and message content
  • Email correspondence: any information you include
  • Business inquiries: information provided in RFP responses, trade show interactions, or sales discussions

b. Information Collected Automatically

  • Server logs: IP address, browser type, operating system, referring URL, pages visited, and timestamps
  • CloudFront delivery logs maintained by our hosting provider (AWS)

We do not currently use analytics services, advertising pixels, or third-party tracking technologies on our Site.

c. Information from Third Parties

We may receive business contact information from publicly available sources, industry directories, or trade events.

3. How We Use Your Information

  • Responding to inquiries and providing requested information
  • Communicating about relevant energy storage solutions
  • Fulfilling contractual obligations
  • Improving our website, products, and services
  • Ensuring site security and functionality
  • Complying with legal obligations

4. Legal Basis for Processing

For individuals in the EEA, UK, and Switzerland, we process personal data under the following legal bases:

  • Consent
  • Legitimate interest
  • Contractual necessity
  • Legal compliance

You may withdraw consent at any time by contacting us.

5. Cookies and Tracking Technologies

Our Site uses only strictly necessary cookies required for basic functionality. We do not use analytics, advertising, or social media tracking cookies.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. How We Share Your Information

  • Service providers assisting with hosting, email delivery, and IT support
  • Legal requirements or governmental requests
  • Business transfers such as mergers or acquisitions

We do not sell, rent, or trade your personal information for marketing purposes.

7. Data Retention

  • Contact form submissions: up to 3 years
  • Server and CDN logs: up to 90 days
  • Customer records: duration of relationship plus 5 years, or as required by law

8. Data Security

  • TLS/SSL encryption
  • Access controls
  • Secure AWS infrastructure (SOC 2, ISO 27001)

No method of transmission or storage is 100% secure, and absolute security cannot be guaranteed.

9. International Data Transfers

Personal information may be transferred to and processed in the United States. Appropriate safeguards are used, including Standard Contractual Clauses and equivalent protections under applicable laws.

10. Your Privacy Rights

EEA, UK, Switzerland (GDPR)

  • Access, rectification, erasure
  • Restriction and objection to processing
  • Data portability
  • Withdraw consent
  • Lodge complaints with authorities

California Residents (CCPA/CPRA)

  • Right to know
  • Right to delete
  • Right to correct
  • Right to opt-out (we do not sell data)
  • Right to non-discrimination

Canadian Residents (PIPEDA)

  • Access and correction rights
  • Withdraw consent
  • File complaints with the Privacy Commissioner

Other US State Residents

Residents of states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing.

We respond to verified requests within legally required timeframes (generally 30–45 days).

11. Children's Privacy

Our Site is not directed to individuals under 16. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates when revisions were made. Material changes will be highlighted on our Site.

13. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

TeraStor Energy Inc.
11 Apex Drive, Suite 300A #10
Marlborough, MA 01752
Email: info@terastorenergy.com

EU/EEA residents may also lodge complaints with their local supervisory authority.

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